TERMS & POLICIES

Cancellation Policy

We know sometimes life has unexpected occurrences…. Please contact us to let us know if you are unable to make your scheduled lesson and let’s see if we can find another date to reschedule. All rescheduled dates are limited to a one year period from the original class date.

 

  • Cancellations prior to one week of class date will have the choice to reschedule or be given a full refund less a $25 administration fee.

  • Cancellations prior to 24 hours of class date and within 7 days will have the opportunity to reschedule or choose a 50% refund.

  • Cancellations within 24 hours of the scheduled lesson will be considered a “no-show” and will be billed for the scheduled lesson. No refund or reschedule will be offered for cancellations within this 24 hours.

  • Mother Nature can change also and when that means high winds (20+ mph), heavy rain, and/or snow we may need to reschedule.  Your safety is our number one concern so if the weather seems dangerous we may contact you to reschedule. Boise Bike Academy LLC has the right to cancel lessons/events at any time when the safety of clients is compromised due to unacceptable riding conditions or for any other circumstances which are outside of Boise Bike Academy’s control. A full refund or alternative to reschedule will be given in all circumstances.

Check-In

We recommend coming to your lesson 15 - 20 minutes prior to the start to give yourself time to get ready to ride and to give your coach a few minutes to do a safety check and fit inspection of your bike.

Equipment

All clients must arrive with an appropriate, well maintained, fully functioning mountain bike fit for technical off-road use.  All clients must wear a helmet that is certified to the CPSC standard at all times while on a bike.  It is recommended that clients also wear protective eye-wear, gloves, knee, and elbow pads.  A small pack is useful for carrying spare clothing, food, water, and equipment.  Clients should be aware that they could be riding in wild and hostile environments where weather can change suddenly and without warning.

Facilities

Not all clinic locations will have bathroom facilities available so please plan ahead and come prepared to go out in nature.

Medical and Other Concerns

Mountain biking is an inherently dangerous sport with unpredictable risks.  Minor injuries (scrapes, sprains, scratches, and bruises) can occur, as well as major injuries (concussions, broken bones, and heart attacks). There is always a chance of catastrophic injuries including paralysis and death.  All clients are required to sign the Boise Bike Academy Instruction waiver and by doing so they are indicating that they understand and agree to assuming responsibility for the risks and dangers of the sport of mountain biking and that they know of no personal disability or medical condition, physical or mental, which may affect their ability to take part in the lesson.  Boise Bike Academy instruction will provide students with training in an appropriately safe working environment and provide them with a fully qualified coach or guide.  Clients will not be placed under any pressure to perform skills yet it is advisable to check that your insurance policy covers adventure activities.  Clients should ride within their own riding experience and limits. Boise Bike Academy, LLC accepts no liability for any loss, damage or injury to persons or property who are participating in a Boise Bike Academy lesson or activity.